Privacy Policy
Last updated: 5 September 2026
1. Who we are
PitDesk provides an AI phone answering service for UK garages. We answer calls on behalf of a garage, take booking details, and pass those details back to the garage.
If you have any question about this policy or about data we hold, contact us at jackson@pitdesk.co.uk.
2. What data we collect
From garage owners (our customers)
- Business name and address
- Opening hours
- Services offered
- Contact phone number and email address
From callers to a garage's line
- The caller's phone number
- The name they give
- Their vehicle registration
- The service they request
- A description of the problem they describe
Call audio is processed to transcribe the conversation.
3. Why we collect it
We collect this data solely to answer calls on behalf of the garage, create the booking, and pass the job details to the garage. We do not use it for anything else.
4. Third-party services we use
To deliver the service, data passes through the following providers. Each processes data under its own privacy terms.
- Google Calendar and Google Sheets — to store bookings and job records for the garage
- Twilio — telephony and SMS delivery
- Vapi — voice processing
- DVSA MOT History API — vehicle lookup by registration number (official UK government data; we send only the registration number)
5. How long we keep it
Booking records are kept in the garage's own calendar and records sheet for as long as the garage remains a customer.
Call recordings and transcripts are retained only as long as needed to complete and verify the booking.
6. Who can see it
The garage the caller rang, and PitDesk staff for support purposes.
We do not sell, rent or share call data with advertisers or any third party beyond the processors listed above.
7. Your rights
Callers and customers can request access to, correction of, or deletion of their data by emailing jackson@pitdesk.co.uk. We respond within 30 days.
8. Security
Data is transmitted over encrypted connections. Access to systems is restricted and protected by authentication.
9. Changes
We may update this policy; the date at the top will change.